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![[Dividing Line Image]](images/div.gif)
Pricing & Contract Support Services
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Pro-Rated Service Charges provides
total savings: |
Most Common Pro-Rated hourly services are.
|
Item
|
Description
|
Rates/Hr
|
|
Diagnostic |
Diagnostics
Services:
The minimum service charged on any
in-shop service. All other in-shop services are priced at Category 1
rates. |
75.00 |
|
Miscellaneous
&
Telephone
Consulting |
Miscellaneous
and Non-Computer:
This service is for cable installation, telephone repair, wiring, etc.
Includes but not limited to; Telephone Consulting over 10 minutes. |
75.00 |
| Remote Services |
Remote Service
Support:
This service is provided for
Category 1 and 2 Remote Services. Basic Network functions must
be operational to perform Remote Services. Someone must be available
on-site for Remote Services. Available in the lower 48 (US). Not recommended
on
dial-up service. |
75.00 |
| Category 1 |
General
Computer Support: **
This service is provided for
individual computers functioning on a stand-alone basis. Including but
no limited to; PC installation setup, Operating System and Application
loads: |
85.00 |
| Category 2 |
Network
Support: **
This service is provided for
individual Network Connectivity/ functionality problems on a Stand-Alone
Topology. Including but not limited to; Standard single path network
and broadband services including peripheral connectivity/functionality. Minor
PC Systems/ Software Integration, Network Platform/ Protocols & Minor
in-shop Data Recovery: |
110.00 |
| Category 3 |
Network
Integration & Programming Support: **
This service is provided for
Client/Server, Mini/Main Frame & Embedded Systems, Networks, Integration/functionality and/or a
Multiple System Topology. Including
but not limited to; Network System Software and Application Integration, PC and Server Network
Integration for multi-path Networks and Broadband Services including
Peripheral functionality. Extensive PC Systems/ Software
Integration, Network Platform/ Protocols & Extensive Data and
Disaster Recovery: |
150.00 |
| Category 4 |
Advanced Network
Integration & Programming Support: **
This service is provided for
Advanced Client/Server, Mini/Main Frame & Embedded Systems Services;
Including but not limited to; Server/Client/Network Integration/functionality on Embedded and/or
Multiple System Topology.
Includes Integration of Multi-Path Networks, Broadband services,
Client/Server Systems. Network Recovery & Extensive Data
and Disaster Recovery: |
200.00 |
** All on-site services are scheduled with an hour
arrival window and as a minimum 2 hour appointment. Upon service
completion, types of service may vary or be combined as per the above. If
you are unable to make the scheduled appointment, please call us at least 24
hours in advance. A minimum of
1 hour Category 1 will
be charged if no one is available at the time of appointment or if alternate
arrangements have not been made. The service technician will attempt to
contact and wait
approximately 30 minutes before leaving. Service technician are instructed
to notify clients within 15 minutes of being late as to the estimated time of
arrival.
|
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Contract Services Charges provide
overall savings: |
Flat Rates are for all services available.
|
Item |
Description
|
Period
|
Hours
|
Rates
|
Total
|
Standard
Flat Rate
Next day response time, not including
Category
3 & 4 Services. |
Standard **
Pre-Paid Support:
Savings over average, General & Category 1 & 2 Rates |
3/mo |
20 |
95.00 |
1700.00 |
Priority 1
Flat Rate
4 hour critical response time, not including
Category
3 & 4 Services. |
Priority 1
**
Pre-Paid Support:
Save 20%+ over the Standard Flat Rate with better guaranteed response
time. |
6/mo |
50 |
90.00 |
4000.00 |
Priority 2
Flat Rate
4 hour critical response time, not including
Category
3 & 4 Services. |
Priority 2
**
Pre-Paid Support:
Save 30%+ over the Standard Flat Rate with better guaranteed response
time. |
12/mo |
100 |
85.00 |
7500.00 |
Maintenance
Flat Rate
4 hour critical
response time, not including Category
3 & 4 Services. |
Monthly Maintenance **
Pre-Paid
Support:
Contracts are based on the equipment surveyed and maintained
within the equipment contract list attached. |
12/mo |
Varies |
Per Item |
Varies |
** Travel time to and from your home or office is calculated as support time.
1. You may purchase Contract Support at anytime. Company checks
are accepted.
2. Pre-Paid hours expire after the contract period specified. The
billing rate remains constant for the duration of term. Billing rate for
Pre-Paid hours are subject to change after expiration. Pre-Paid hours are
non-refundable and non-transferable.
3. Rate adjustments are made on a "economic as needed" basis and do not
affect existing contracts.
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