![[Dividing Line Image]](images/div.gif){kind=small} Live Remote Assistance |
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| Do you need a quick solution to a technical problem? With our Live Remote Assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. | ||
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| A member of our support team will talk with you to determine the nature of the problem. | ||
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| Step 1: | Once you are on the phone with a member of our support team, you will be directed to the login page. Then your support representative will provides you with a unique connection code. You will then enter the code in the appropriate field and click the "Continue" button to initiate the screen-sharing session. | |
| Step 2: | You will then be prompted to download a small virus-free plug-in. | |
| Step 3: | Then with your permission, your support representative can view your screen and share control of your mouse and keyboard. | |
| Step 4: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the session at any time. | |
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| Contact one of our support representatives, by calling one of the numbers below for an appointment. Then continue to the following link provided. www.aehost.net/g2a | ||
